:root{
  --navy:#24344C; --navy-dark:#182338; --navy-mid:#33486A;
  --bg:#F3F5F8; --card:#FFFFFF; --border:#E3E7ED; --text:#26303D; --muted:#76808F;
  --amber:#C1863B; --amber-bg:#FBF0E1;
  --blue:#2E6BA6; --blue-bg:#E7F0F9;
  --green:#2E8B57; --green-bg:#E7F5EC;
  --red:#C1442E; --red-bg:#FBE9E6;
}
*{box-sizing:border-box;}
html,body{margin:0;padding:0;}
body{font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;background:var(--bg);color:var(--text);font-size:14px;}

/* ---- layout admin ---- */
.app-shell{display:flex;flex-direction:column;min-height:100vh;}
.sidebar{width:220px;background:var(--navy-dark);color:#fff;flex-shrink:0;display:flex;flex-direction:column;padding:22px 0;}
.sidebar .brand{display:flex;align-items:center;gap:10px;padding:0 18px 20px 18px;border-bottom:1px solid rgba(255,255,255,.1);margin-bottom:14px;text-decoration:none;}
.sidebar .brand img{width:100%;max-width:184px;height:auto;display:block;opacity:.92;}
.sidebar .brand .n1{font-size:12.5px;font-weight:600;letter-spacing:.04em;color:#fff;line-height:1.15;}
.navgroup{padding:0 10px;margin-bottom:18px;}
.navlabel{font-size:10px;text-transform:uppercase;letter-spacing:.08em;color:#7D8AA0;padding:6px 10px 6px;}
.navbtn{display:flex;align-items:center;gap:10px;width:100%;text-align:left;background:none;border:none;color:#C6CEDA;padding:9px 10px;border-radius:7px;font-size:13px;cursor:pointer;margin-bottom:2px;font-family:inherit;text-decoration:none;}
.navbtn:hover{background:rgba(255,255,255,.06);color:#fff;}
.navbtn.active{background:var(--navy-mid);color:#fff;font-weight:600;}
.navbtn .dot{width:6px;height:6px;border-radius:50%;background:currentColor;opacity:.55;flex-shrink:0;}
.main{flex:1;display:flex;flex-direction:column;min-width:0;}
.topbar{background:var(--card);border-bottom:1px solid var(--border);padding:16px 28px;display:flex;align-items:center;justify-content:space-between;}
.topbar h1{font-size:18px;margin:0;color:var(--navy);}
.topbar .sub{font-size:12px;color:var(--muted);margin-top:2px;}
.topbar .user{font-size:12.5px;color:var(--muted);display:flex;align-items:center;gap:10px;}
.topbar .user a{color:var(--navy-mid);text-decoration:none;font-weight:600;}
.content{padding:24px 28px 60px;flex:1;}

.card{background:var(--card);border:1px solid var(--border);border-radius:10px;padding:20px;margin-bottom:20px;}
.card h2{font-size:14px;margin:0 0 14px;color:var(--navy);}

.btn{display:inline-flex;align-items:center;gap:6px;background:var(--navy);color:#fff;border:none;border-radius:7px;padding:9px 15px;font-size:13px;font-weight:600;cursor:pointer;font-family:inherit;text-decoration:none;}
.btn.secondary{background:#fff;color:var(--navy);border:1px solid var(--border);}
.btn.ghost{background:transparent;color:var(--navy-mid);border:1px solid var(--border);padding:6px 10px;font-size:12px;}
.btn.sm{padding:6px 11px;font-size:12px;}
.btn.destacado{background:var(--amber);box-shadow:0 0 0 3px var(--amber-bg);}
.btn:disabled{opacity:.45;cursor:default;}

table{width:100%;border-collapse:collapse;font-size:13px;}
th{text-align:left;color:var(--muted);font-weight:600;font-size:11.5px;text-transform:uppercase;letter-spacing:.03em;padding:9px 12px;border-bottom:1px solid var(--border);cursor:pointer;user-select:none;}
th:hover{color:var(--navy);}
th .arrow{opacity:.4;margin-left:3px;}
td{padding:11px 12px;border-bottom:1px solid var(--border);vertical-align:top;}
tr.rowmain:hover{background:#FAFBFC;}
.badge{display:inline-block;padding:3px 9px;border-radius:20px;font-size:11px;font-weight:600;white-space:nowrap;}
.b-blue{background:var(--blue-bg);color:var(--blue);}
.b-amber{background:var(--amber-bg);color:var(--amber);}
.b-green{background:var(--green-bg);color:var(--green);}
.b-red{background:var(--red-bg);color:var(--red);}

.expand-btn{width:22px;height:22px;border-radius:6px;border:1px solid var(--border);background:#fff;color:var(--navy);font-size:14px;line-height:1;cursor:pointer;}
.detail-row td{background:#FAFBFD;padding:0;}
.detail-inner{padding:16px 20px;}
.subtabs{display:flex;gap:6px;margin-bottom:14px;}
.subtab{background:#fff;border:1px solid var(--border);color:var(--muted);font-size:12.5px;font-weight:600;padding:7px 14px;border-radius:20px;cursor:pointer;font-family:inherit;}
.subtab.active{background:var(--navy);color:#fff;border-color:var(--navy);}
.subpanel{display:none;}
.subpanel.active{display:block;}
.detail-grid{display:grid;grid-template-columns:1fr 1fr 1fr;gap:14px;}
.detail-grid .lbl{font-size:10.5px;text-transform:uppercase;letter-spacing:.03em;color:var(--muted);margin-bottom:3px;}
.detail-grid .val{font-size:13px;}

.toolbar{display:flex;align-items:center;justify-content:space-between;margin-bottom:14px;flex-wrap:wrap;gap:10px;}
.toolbar .filters{display:flex;gap:10px;flex-wrap:wrap;align-items:center;}
.search-wrap{position:relative;}
.search-wrap input[type=text]{padding-left:32px;width:260px;}
.search-wrap .ic{position:absolute;left:10px;top:50%;transform:translateY(-50%);font-size:13px;color:var(--muted);}
input[type=text],input[type=date],input[type=password],input[type=file],select,textarea{font-family:inherit;font-size:13px;padding:8px 10px;border:1px solid var(--border);border-radius:7px;background:#fff;color:var(--text);width:100%;}
.check-line{display:flex;align-items:center;gap:7px;font-size:13px;color:var(--text);cursor:pointer;}
.check-line input{width:15px;height:15px;accent-color:var(--navy);cursor:pointer;}
.switch-line{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--text);}
.switch{position:relative;width:36px;height:20px;flex-shrink:0;}
.switch input{opacity:0;width:0;height:0;}
.slider{position:absolute;inset:0;background:#D5DAE1;border-radius:20px;cursor:pointer;transition:.15s;}
.slider:before{content:"";position:absolute;width:16px;height:16px;left:2px;top:2px;background:#fff;border-radius:50%;transition:.15s;}
input:checked + .slider{background:var(--navy);}
input:checked + .slider:before{transform:translateX(16px);}

.formgrid{display:grid;grid-template-columns:1fr 1fr;gap:14px;}
.field{display:flex;flex-direction:column;gap:5px;}
.field label{font-size:12px;font-weight:600;color:var(--navy);}
.field .hint{font-size:11px;color:var(--muted);font-weight:400;}
.span2{grid-column:1/-1;}
.genid{display:inline-flex;align-items:center;gap:8px;background:var(--blue-bg);color:var(--blue);padding:8px 12px;border-radius:8px;font-size:12.5px;font-weight:600;margin-top:6px;}

.timeline{position:relative;padding-left:26px;margin-bottom:18px;}
.timeline:before{content:"";position:absolute;left:8px;top:4px;bottom:4px;width:2px;background:var(--border);}
.tl-item{position:relative;padding-bottom:16px;}
.tl-item:last-child{padding-bottom:0;}
.tl-dot{position:absolute;left:-26px;top:2px;width:16px;height:16px;border-radius:50%;background:var(--navy);border:3px solid #fff;box-shadow:0 0 0 1px var(--border);}
.tl-item.current .tl-dot{background:var(--amber);}
.tl-item.tarea .tl-dot{background:var(--blue);}
.tl-item.notif .tl-dot{background:var(--green);}
.tl-date{font-size:11px;color:var(--muted);margin-bottom:3px;display:flex;align-items:center;gap:6px;}
.tl-body{background:#FAFBFD;border:1px solid var(--border);border-radius:8px;padding:9px 12px;}
.tl-state{font-size:12.5px;font-weight:700;color:var(--navy);margin-bottom:3px;}
.tl-comment{font-size:12.5px;color:var(--text);}
.tl-by{font-size:11px;color:var(--muted);margin-top:5px;}
.wa-tag{font-size:10px;background:var(--green-bg);color:var(--green);padding:1px 7px;border-radius:10px;font-weight:700;}

.mini-title{font-size:12px;font-weight:700;color:var(--navy);margin:18px 0 8px;text-transform:uppercase;letter-spacing:.03em;}
.mini-table{border:1px solid var(--border);border-radius:8px;overflow:hidden;}
.mini-table table{font-size:12.5px;}
.mini-table th{padding:7px 10px;cursor:default;}
.mini-table td{padding:8px 10px;}

.alert{padding:11px 16px;border-radius:8px;font-size:13px;margin-bottom:16px;}
.alert-success{background:var(--green-bg);color:#1f6b40;border:1px solid #bfe3cc;}
.alert-error{background:var(--red-bg);color:#8c2c1c;border:1px solid #f2c6bd;}

/* ---- login ---- */
.login-wrap{min-height:100vh;background:linear-gradient(180deg,#1C2A3F 0%, #24344C 55%, #2E4260 100%);display:flex;align-items:center;justify-content:center;padding:40px 16px;}
.login-card{background:#fff;border-radius:14px;padding:36px 34px;max-width:360px;width:100%;box-shadow:0 20px 50px rgba(10,20,40,.35);}
.login-card img{width:52px;display:block;margin:0 auto 14px;}
.login-card h2{text-align:center;font-size:17px;color:var(--navy);margin:0 0 20px;}
.login-card .field{margin-bottom:14px;}

/* ---- public portal ---- */
.public-wrap{min-height:100vh;background:linear-gradient(180deg,#1C2A3F 0%, #24344C 55%, #2E4260 100%);display:flex;align-items:center;justify-content:center;padding:40px 16px;}
.public-card{background:#fff;border-radius:14px;padding:32px 30px;max-width:460px;width:100%;box-shadow:0 20px 50px rgba(10,20,40,.35);}
.public-card img{width:48px;display:block;margin:0 auto 12px;}
.public-card h2{text-align:center;font-size:16px;color:var(--navy);margin:0 0 4px;}
.public-card p.desc{text-align:center;font-size:12px;color:var(--muted);margin:0 0 20px;line-height:1.5;}
.public-card .field{margin-bottom:11px;}
.public-result{margin-top:18px;padding:16px;border-radius:10px;background:#F6F8FA;border:1px solid var(--border);}
.public-result .head{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px;}
.public-result .st{font-size:12.5px;font-weight:700;color:var(--amber);}
.public-result .id{font-size:11px;color:var(--muted);}
.public-static{display:grid;grid-template-columns:1fr 1fr;gap:8px 14px;margin-bottom:14px;padding-bottom:14px;border-bottom:1px dashed var(--border);}
.public-static .lbl{font-size:10px;color:var(--muted);text-transform:uppercase;letter-spacing:.03em;}
.public-static .val{font-size:12px;color:var(--text);}
.public-ask{margin-top:16px;padding-top:14px;border-top:1px dashed var(--border);}
.public-ask textarea{width:100%;}
.foot-note{font-size:11.5px;color:var(--muted);margin-top:10px;}
.mask-hint{font-size:10.5px;color:var(--muted);}
.not-found{padding:14px;border-radius:8px;background:var(--red-bg);color:#8c2c1c;font-size:13px;margin-top:16px;}

/* IA banner en alta de caso */
.ia-box{border:1px dashed var(--blue);background:var(--blue-bg);border-radius:10px;padding:14px 16px;margin-bottom:18px;}
.ia-box.off{border-color:var(--border);background:#F6F8FA;}
.ia-box h3{margin:0 0 4px;font-size:13px;color:var(--navy);}
.ia-box p{margin:0 0 10px;font-size:12px;color:var(--muted);}
.spinner{display:inline-block;width:14px;height:14px;border:2px solid #fff;border-top-color:transparent;border-radius:50%;animation:spin .7s linear infinite;}
@keyframes spin{to{transform:rotate(360deg);}}

/* ---- Popup de alta rápida (PAS / abogados / compañías) ---- */
.modal-overlay{position:fixed;inset:0;background:rgba(15,25,42,.55);display:flex;align-items:center;justify-content:center;padding:20px;z-index:1000;}
.modal-overlay[hidden]{display:none;}
.modal{background:#fff;border-radius:12px;padding:24px 26px;width:100%;max-width:480px;box-shadow:0 24px 60px rgba(10,20,40,.4);}
.modal h3{margin:0 0 12px;font-size:16px;color:var(--navy);}
.modal-aviso{background:var(--amber-bg);color:#7a531c;border:1px solid #efd9b4;border-radius:8px;padding:10px 12px;font-size:12.5px;margin-bottom:14px;line-height:1.45;}
.modal-actions{display:flex;align-items:center;gap:10px;margin-top:20px;}
.modal-link{font-size:12px;color:var(--blue);text-decoration:underline;white-space:nowrap;}
.modal-actions .btn{white-space:nowrap;}
/* Campo con búsqueda + botón "+" */
.combo{display:flex;gap:6px;align-items:stretch;}
.combo input[type=text]{flex:1;min-width:0;}
.combo .btn{padding:0 12px;font-size:16px;line-height:1;    color: white;
    background: #24344c;}
.combo-hint{font-size:11px;color:var(--muted);}

/* ---- Formularios dentro del detalle de la grilla ---- */
.msg-error{font-size:12.5px;color:#8c2c1c;font-weight:600;}
.detail-inner .alert{margin:0 0 14px;}
th .arrow{font-size:11px;}

/* Tablero de la grilla de reclamos */
.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:18px;}
@media(max-width:900px){.kpis{grid-template-columns:repeat(2,1fr);}}
.kpi{display:flex;flex-direction:column;gap:2px;background:var(--card);border:1px solid var(--border);border-left:4px solid var(--navy);border-radius:10px;padding:12px 14px;text-decoration:none;color:var(--navy);transition:box-shadow .15s,transform .15s;}
a.kpi:hover{box-shadow:0 4px 14px rgba(36,52,76,.12);transform:translateY(-1px);}
.kpi.amber{border-left-color:var(--amber);} .kpi.blue{border-left-color:var(--blue);} .kpi.green{border-left-color:var(--green);}
.kpi-n{font-size:26px;font-weight:700;line-height:1.1;}
.kpi-t{font-size:12.5px;font-weight:600;}
.kpi-s{font-size:11px;color:var(--muted);}

/* ---- Banner superior (logo + menú + usuario) ---- */
.banner{background:var(--navy-dark);color:#fff;display:flex;align-items:center;gap:26px;padding:10px 28px;flex-wrap:wrap;}
.banner .brand{display:flex;align-items:center;text-decoration:none;flex-shrink:0;}
.banner .brand img{height:58px;width:auto;display:block;opacity:.95;}
.banner-nav{display:flex;align-items:center;gap:4px;flex:1;flex-wrap:wrap;}
.banner-nav .navbtn{width:auto;margin:0;padding:9px 14px;font-size:13.5px;border-radius:7px;white-space:nowrap;}
.banner-user{display:flex;align-items:center;gap:12px;font-size:12.5px;color:#C6CEDA;margin-left:auto;}
.banner-user a{color:#fff;text-decoration:none;font-weight:600;padding:6px 12px;border:1px solid rgba(255,255,255,.28);border-radius:7px;}
.banner-user a:hover{background:rgba(255,255,255,.1);}
@media(max-width:700px){.banner{padding:10px 16px;gap:12px;}.banner .brand img{height:44px;}}
.btn-baja{color:#9b2c2c !important;border-color:#e3b9b9 !important;}
.combo .btn.edit{font-size:14px;color:var(--navy);background:#fff;border:1px solid var(--border);}
.combo .btn.edit[disabled]{opacity:.35;cursor:not-allowed;}

.task-btn{min-width:32px;height:28px;border-radius:14px;border:1px solid var(--border);background:#fff;color:var(--navy);font-size:12px;font-weight:700;cursor:pointer;}
.task-btn:hover{background:var(--navy);color:#fff;}